One-time engineer visit
Diagnostics, preventive maintenance, urgent repairs, and troubleshooting on request
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Service and maintenance
We will select the right service format based on your needs and workload — from one-time engineer visits to ongoing support for your equipment fleet.
Our goal is to ensure stable operation of your IT infrastructure without downtime.
Technical maintenance
Regular scheduled preventive maintenance. We help prevent breakdowns and component wear in advance, so your equipment keeps running without unplanned downtime.
Diagnostics and repair
Fast on-site engineer response in case of equipment issues. We fix faults on site and use only original spare parts, developers and imaging drums from our warehouse in Bishkek.
Audit and cost optimization
We analyze your current print infrastructure, inventory your equipment fleet, identify hidden costs and calculate the actual cost per print. We recommend print outsourcing solutions that help reduce expenses.
Installation and training
We ensure safe commissioning and installation of MFPs. We configure network scanning, install up-to-date drivers and software for integration into your corporate network, implement print management solutions, and train employees in proper operating procedures.
Service models
Choose a service model that fits your company’s needs and budget.
Monthly maintenance
A customized service schedule tailored to your print volumes and the condition of your equipment fleet
Annual service contract
Comprehensive support with a defined SLA. You get predictable IT costs and priority service
SLA parameters
Service should be not only high-quality, but also predictable. We define clear support standards (SLA) to protect your business from extended downtime and hidden costs: